What eco-friendly cleaning products do you use?
We use a range of eco-friendly cleaning products that are safe for the environment and your health. These products are biodegradable and free from harsh chemicals.
How do you minimize water usage during cleaning?
We use efficient cleaning techniques and equipment that minimize water usage. Our team is trained to use water sparingly while ensuring effective cleaning results.
Do you offer any green cleaning certifications?
Yes, our cleaning staff undergo training in green cleaning practices and may hold certifications from recognized organizations in environmentally friendly cleaning methods.
Are your cleaning methods safe for pets and children?
Yes, our cleaning methods and products are safe for pets and children. We prioritize using non-toxic and pet-friendly cleaning solutions to ensure the safety of your loved ones.
How do you ensure the safety of my property during cleaning?
Our team is trained to handle your property with care. We take precautions to prevent accidents and damage, such as using corner guards and furniture pads.
Are your cleaning products safe for pets and children?
Yes, our cleaning products are safe for pets and children. We use environmentally friendly and non-toxic cleaning solutions to ensure the safety of your loved ones.
Do your employees undergo background checks?
Yes, all our employees undergo thorough background checks before joining our team. We prioritize safety and security in all aspects of our operations.
Are you licensed and insured?
Yes, we are fully licensed and insured. Our insurance coverage includes liability insurance to protect you and your property in the unlikely event of damage during our services.
Can I reschedule my cleaning appointment?
Yes, you can reschedule your cleaning appointment. Please contact us at least 48 hours in advance to make any changes.
What is your cancellation policy?
Our cancellation policy requires at least 48 hours' notice for a full refund. Cancellations made less than 48 hours before the scheduled appointment may incur a fee.
How far in advance do I need to cancel or reschedule?
We ask for at least 48 hours' notice for any changes to your appointment. This allows us to adjust our schedule accordingly and accommodate other clients.
Can I cancel my appointment online?
Yes, you can call us directly to make a cancellation.
What type of cleaning equipment do you use?
We use professional-grade cleaning equipment, including vacuums, steam cleaners, and microfiber cloths, to ensure thorough and effective cleaning.
Do I need to provide any cleaning supplies?
No, we provide all the necessary cleaning supplies and equipment. However, if you have specific preferences or requirements, please let us know, and we will do our best to accommodate them.
Are your cleaning products safe for sensitive surfaces?
Yes, our cleaning products are safe for use on a variety of surfaces, including sensitive materials like hardwood floors, granite countertops, and stainless steel appliances.
Do you offer any special cleaning services for delicate items or materials?
Yes, we offer specialized cleaning services for delicate items or materials, such as antique furniture, delicate fabrics, and valuable artworks. Please contact us for more information about these services.
How do you train your cleaning staff?
Our cleaning staff undergo thorough training in cleaning techniques, safety procedures, and customer service. They are also trained in eco-friendly cleaning practices.
Do your employees have any certifications?
Yes, our employees may hold certifications in cleaning techniques, safety training, and eco-friendly cleaning practices from recognized organizations.
Do you conduct background checks on your employees?
Yes, we conduct comprehensive background checks on all our employees to ensure they meet our standards for reliability and trustworthiness.
Are your employees trained to handle special cleaning needs or challenges?
Yes, our employees are trained to handle a variety of cleaning needs and challenges, including cleaning delicate surfaces, handling specialized equipment, and addressing customer preferences.
Are you licensed and insured?
Yes, we are fully licensed and insured. Our insurance coverage includes liability insurance to protect you and your property in the unlikely event of damage during our services.
What happens if something is damaged during the cleaning?
In the rare event that something is damaged during the cleaning, we will work with you to resolve the issue promptly and fairly. Our insurance coverage includes liability insurance to cover such incidents.
Do I need to be present during the cleaning to ensure liability coverage?
No, you do not need to be present during the cleaning. Our liability coverage extends to all our cleaning staff, and we take full responsibility for any damage that may occur during the cleaning process.
Can I trust your company to handle my property with care?
Yes, you can trust us to handle your property with care. We take pride in our professionalism and attention to detail, ensuring that your property is treated with the utmost respect during the cleaning process.
